Lessons Learned: 9/11 - 25 years later

WEBINAR

Lessons Learned:  9/11 - 25 years later

Most of us remember where we were nearly 25 years ago on 9/11 and have reflected on that time as the date approaches each year. ARCAN has invited Armond Mascelli, Jack Herrmann and Linda Mathes to share lessons learned a quarter of a century later. These iconic Red Cross leaders, represent those who navigated this crisis and were among those integral to the response to the multiple attacks across the Northeastern U.S. This virtual panel session will be moderated by Roger Lowe.

Armond Mascelli will share his initial experiences when the first plane hit in New York City and the subsequent events of that day. He will cover the response challenges, the nationwide impact, communication difficulties and the lessons learned that can be applied to emergency responses today.

Jack Herrmann will share his perspective as the New York State mental health lead volunteer who traveled from Rochester to NYC immediately following the attacks. We’ll hear about his mindset during the response, how he approached workforce and community care on the ground, and how that informed his subsequent federal roles. Additionally, he’ll talk about his current role as senior director of clinical services for Disaster Services at the Red Cross, focusing on how he and his team set standards and provides care today.

Linda Mathes will reflect on her experience watching the events unfold in NYC and then at the Pentagon, and share her initial thoughts, the challenges faced and key takeaways and opportunities for today's leaders.

Tuesday, September 8, 2026

5:00 – 6:30 p.m. Eastern Time

Register here:

https://us02web.zoom.us/meeting/register/Ln0diFE9S_SULtXrUf8Jkw